ASCENTREN will custom develop training programs geared to your company’s specific needs. End-user adoption success is predicated on clear communications of the value of the CRM system making the user’s life easier and more productive; and getting the user comfortable interacting with it on a day-to-day basis.
Once a new, or re-engineered CRM system has been thoroughly tested, certified and initially launched, it is time for the critical training phase of the project. Remember, industry research shows that about 50% of the time a CRM system’s implementation stalls or fails it is because of slow user adoption. ASCENTREN offers multiple training avenues for you to successfully overcome these user adoption obstacles.
“…50% of the time a CRM system’s implementation stalls or fails, it is because of slow user adoption.”
ASCENTREN Training Services deliver instructor-led hands-on classes on Microsoft Dynamics CRM and Salesforce, either at our training center, online or on-site throughout North America. With many years of implementation experience, we have found that training programs must be unique to each organization as they need to work within each company’s culture and recognize organizational differences. If you want to maximize your CRM system investment, there’s no better way than giving your people the skills to use it to its fullest extent. Clients who invest in training consistently report > 80% higher ROI on their investment. That’s why we offer a wide range of training options, from in-person classes featuring hands-on instruction, to online training, and private workshops.
In addition to teaching Salesforce and the Microsoft Official Curriculum courses on Dynamics CRM 2016 & 2015, we’ve developed a set of customized classes designed to maximize our customer’s initial experience and ease their learning curve.
Become self-sufficient. With each implementation our clients have the option of having us train an internal CRM administrator. This individual should be a “power user” who understands the daily needs of the end-users; who has an understanding of software and has an ability to train others. That administrator will not only maintain your great system but will be able to configure it based on your growing business needs.
ASCENTREN offers our client’s quarterly webinars where we share tips and tricks that will help your team become more efficient and proficient with your CRM system.
Every day we solve many of our clients’ issues. Many of these questions are sometimes repeated. We offer client’s access to our knowledge base so they have the option to find solutions to these issues very quickly through a quick search.