ASCENTREN has served CRM clients in a wide variety of industries and markets. Our Microsoft® Certified CRM Consultants & Developers have successfully implemented CRM solutions for growth-oriented and large organizations throughout the United States, and abroad.
Our large-scale Microsoft Dynamics CRM project experience and strong business knowledge offers a distinct advantage over a do-it-yourself approach. We help clients avoid common errors and offer key insights for success.
As a Microsoft Certified Partner, ASCENTREN offer Dynamics CRM Consultations, CRM software development, CRM cloud upgrades, installations, customizations, implementations, user training and more. For a summary of our capabilities, visit Dynamics CRM Consultants.
Our client list reflects our ability to deliver robust CRM solutions to established and growing businesses, alike.
CRM system was outdated and unable to handle new processes or accomodate staff needs and workloads. Sought a more powerful CRM system with a capacity to scale for growth, flexible process automation that was simple to use to encourage high user adoption.
Optimized productivity and data visibility for the sales team by designing a high functionality CRM system which automated key sales processes and reduced processing time. We also integrated CRM with an operations system so decision-makers could access information quickly without taking away valuable time from the sales team.
Call center agents used multiple disparate systems when serving customers, which resulted in inconsistent service levels from innacurate data. Business processes, staff training, reports and team interactions were cumbersome, complex and time-consuming.
Implemented a state-of-the-art CRM system with real-time dashboards which streamlined call center processes and offered agents and management quick access to information so they could solve customer issues promptly and accurately. By synchronizing calls with customer account history, agents improved service and customer experience.
Startup Operation needed a solution for both patient and physician systems which addressed a unique set of requirements. Required process optimization and accurate data capture with an ability to view accurate, critical information with a robust search feature.
Leveraged Microsoft Dynamics CRM out-of-the-box functionality with it's familiar interface and developed custom entities and processes which captured the right information, simplified onboarding and offered a unique custom search function to support matching the best doctors for specific ailments, along with a patient proximity feature.